DRILL CENTRE LEAD

The successful candidate must/have:

• Two years’ experience in electronic/mechanical assembly and soldering experience within the past 12 months. Electronic Technician or Repair Technician experience preferred;
• Degree in Electronic Technology or equivalent experience preferred;
• Ability to read schematics and/or technical drawings.;                            
• Fluent written and oral English communication skills;
• Excellent attention to detail;
• Basic electronic knowledge an asset;
• Possesses a minimum high school education;
• 10-20% travel required;
• Valid Driver’s License with a clean driving record;
• Have good time management skills and good team working skills;

The Core responsibilities will be :

• Analyse Returned Goods with customer feedback/complaint and compare symptom to alleged product failure;
• Perform troubleshooting to component level as necessary to determine failure;
• Provide report on spare part requirements to quote customer as necessary;
• Complete repair/upgrade as necessary/appropriate when customer acceptances are received;
• Repair and test loan/placement units to cover faulty equipment in the field during repairs;
• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations;
• Co-ordinate priorities, resources, schedules and activities to effectively manage jobs;
• Ensure supplies are ordered for each job;
• Manage inward goods, checking quantities – spare parts stock management;
• Regularly report progress on each job and quickly communicate delays or concerns with the Service Manager;
• Work with the service team to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action;
• Any other ad-hoc duties in line with the operational requirements of the company as
• assigned by a member of management;
• Time management.