Exports Customer Liaison

We are a trailblazing developer and manufacturer of flavours and fragrances for a broad range of products – from food and beverages to household and personal care. As an industry pioneer in sub-Saharan Africa, we’re known far and wide for our excellent service and high-quality products. Over the years, we’re proud to have helped create and define some of the continent’s best-loved brands. This is due to the fact that we don’t just understand the science of fragrance and flavour, but the psychology behind it too – which allows us to craft uniquely appealing tastes and scents.

Purpose of position:

• Provide professional client liaison services for the exports team and their customers.
• Administer the end-to-end process of all export orders.
• Provide excellent customer service to ensure customer satisfaction and retention.

Roles and responsibilities:

• Receive and acknowledge orders.
• Ensure all systems reflect accurate pricing and confirm correct pricing with customers.
• Compile and maintain the export files.
• Accurately place orders from customers on SAGE.
• Process and update export figures on the Open Order report.
• Ensure customer needs are communicated to relevant internal stakeholders.
• Liaise with the production team to ensure timeous manufacturing of orders to keep the exports team and customers updated.
• Communicate externally to customers on status of orders and share relevant documentation.
• Liaise with relevant Logistics partners to ensure that deliveries happen effectively and timeously.
• Compile sales data for export sales reporting.

 Requirements & Skills:

• Computer literate with Microsoft skills (MS Excel, Word, Outlook).
• Pastel experience and skills will be advantageous.
• Written and verbal communication skills including telephone etiquette.
• Customer service oriented.
• Administration skills.
• At least 2 years’ work experience within a similar role.