Internal Sales Representative

To provide an efficient service and support to all PSA customers, Sales Representatives and PSA Technical Team. To meet and exceed individual targets whilst ensuring a high level of quality. 

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers’ needs and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Maintaining and updating the CRM database of current and potential customers.
• Upselling products and services.
• Researching and qualifying new leads.
• Actively promote sales /promotional activities
• Closing sales and achieving sales targets.
• Compile & send quotations as received via e-mail for client
• Check relevant stock levels on Pastel in order to provide customer with ETA
• Communicating with Customer the required process to open an account with PSA Africa via online system.
• Complete vendors forms and return with any necessary paperwork. Follow up afterwards to ensure details have been received. If applicable, obtain vendor number from company.
• Assist walk in clients with queries where possible
• Forward proof of payment to Finance Department
• A signed invoice/ POD to be submitted to  Admin department
• Any other ad-hoc duties assigned by Management
• Keep records of all checklists for ISO purposes