Internal Sales Specialist

Internal Sales Specialist

THE TOP PRIORITIES OF THE ROLE ARE:

• To manage incoming calls and customer service inquiries, generating sales, and identifying and assessing customer needs to achieve satisfaction.
• To build & maintain good relationships with customers
• Generate customer quotations
• Achieve sales targets
• Stock management
• Managing back-orders
• Procurement of stock, as and if needed
• Sales and related administration

THE PURPOSE OF THE ROLE IS TO:
Communicate with our clients in order to understand their needs and requirements, to ensure a smooth sales process and good overall customer experience. IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:
IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:

• Patient, empathetic, and passionately communicative
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Customer orientation and ability to adapt/respond to different types of characters
• Attention to Detail
• Excellent Customer Service Skills 
• A passion for helping others and finding the best outcome
• Dedication and persistence to see all tasks through to conclusion
• Routine-orientated, methodical, thorough, compliant
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in a team and independently
• Well-presented and professional
• Ability to work under pressure
• Strong phone contact handling skills and active listening

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

MUST HAVE’S

• Matric or Equivalent
• Excellent customer service ability with at least 2 years internal sales or customer servicing type experience
• Fully bilingual (English & Afrikaans)
• Proficient in Microsoft Office
• Strong numeracy and administrative skills

WILL COUNT IN YOUR FAVOUR

• Previous Pastel Evolution experience
• Any technical/construction/tooling or similar background or knowledge