Junior Legal Advisor (II)

Junior Legal Advisor (II)

This role focuses on providing policyholders with professional, accurate legal advice across civil, criminal and labour matters, primarily within a call centre environment for a leading insurance provider.

ABOUT THE ROLE

Deliver telephonic legal advice and assistance to clients on a range of civil, criminal and labour-related matters

Obtain full instructions from clients and provide comprehensive, well-reasoned legal guidance

Administer legal expense insurance claims in line with prescribed procedures and legal processes

Ensure all legal advice is accurate, relevant and aligned with internal quality standards

Maintain complete, up-to-date records of all written and oral communication with clients

Manage task turnaround times effectively through outbound calls and structured follow-up

Conduct face-to-face consultations where required

Engage with clients via WhatsApp, ensuring professional and clear communication

Perform legal research to support advice given and to assess prospects of success

Draft professional correspondence to clients, third parties and other stakeholders

Apply a sound understanding of policy wording and the practical application of the law

Contribute to achieving departmental objectives and performance criteria through effective client engagement

Provide client-centric service, proactively managing expectations and delivering high-quality support

Work effectively in a high-pressure, fast-paced call centre environment while managing multiple matters concurrently

WHAT YOU’LL NEED

Matric / Grade 12

Completed LLB degree, or at least two years successfully completed towards an LLB

Preferably a minimum of 2 years’ legal experience with exposure to civil, criminal and labour matters

Ability to provide clear, structured legal advice in civil, criminal and labour contexts

Strong legal research skills and the ability to evaluate prospects of success

Excellent written and verbal communication skills, including professional drafting ability

Basic computer literacy

Ability to multitask effectively (handling calls, tasks, consultations and WhatsApp communication)

Proven ability to operate in a call centre environment and manage work under pressure

High level of professionalism, integrity and ethical conduct

Strong soft skills, including empathy and active listening, with a client-focused approach

NICE TO HAVE

Experience within the legal expenses insurance industry

Demonstrable knowledge of insurance-related legal policies and their application

WHY JOIN US

Opportunity to apply and develop legal expertise within a specialised insurance environment

Exposure to a broad spectrum of civil, criminal and labour matters with direct client interaction

Structured, performance-driven setting with clear standards and procedures

Professional environment that values accuracy, client service and ethical conduct

To be considered for this Junior Legal Advisor (II) role, please submit your CV detailing your qualifications and relevant legal experience.