Key Account Manager

Key Account Manager
CORE RESPONSIBILITIES

Manage, retain, and grow strategic key customer accounts across multiple sectors, building strong, long-term partnerships

Own the full sales cycle for key accounts – from opportunity identification through to proposal, negotiation, and closing

Proactively identify and develop new business opportunities to expand the customer base and footprint in the market

Engage closely with customers to understand their packaging requirements and performance expectations

Collaborate with technical, design, and production teams to deliver tailored, fit-for-purpose packaging solutions that work on the factory floor as well as on the shelf

Prepare, present, and defend impactful proposals, contracts, and pricing strategies aligned with margin and profitability targets

Negotiate confidently to secure sustainable, win-win agreements that protect value for both the customer and the business

Monitor market trends, competitor activity, and wider industry developments to spot gaps, risks, and growth opportunities

Consistently achieve sales, revenue, and profitability targets, with clear reporting on account performance and pipeline

REQUIREMENTS

Bachelor’s degree in BCom (Marketing, Business, or Commerce) or equivalent commercial qualification

Proven track record in sales, key account management, and business development, preferably with complex B2B solutions

Experience in packaging, FMCG, or manufacturing environments is a strong advantage

Excellent communication, negotiation, and relationship-building skills, with the ability to engage at multiple levels in customer organisations

Strong technical aptitude and/or commercial mindset to support solution-driven selling in a production and engineering-led context

Highly motivated, target-driven, and comfortable working independently while coordinating with cross-functional teams

Willingness to travel to customer sites, manufacturing facilities, and industry events as required

This role suits someone who wants to blend strategic sales with hands-on involvement in shaping real-world packaging solutions that customers rely on every day.