Order fulfilment co-ordinator

Essential Duties and Responsibilities

 

Admin Function:

• Check relevant stock levels on Pastel.

• Assist sales team with pricing / stock availability information for different regions

• Capture orders received on Pastel system & ensure that goods are ordered if stock is not on hand

• Place internal orders with Cape Town or Durban where necessary.

• Capture & process details on Credit Solutions Partner online system, for clients wanting to open an account.

• Complete vendors forms and return with any necessary paperwork. Follow up afterwards to ensure details have been received. If applicable, obtain vendor number from company.

• Assist walk in clients with queries where possible

• Forward proof of payment to Finance Department

• Process invoices for orders when goods come into stock

• Scan invoices to finance department for items collected / dispatched.

• Any other ad-hoc duties assigned by branch manager

 

Logistics:

• Stock Management

• Ensuring that stock is transferred on behalf of the Sales team from other branches.

• Controlling the releasing of picking slips and supply chain transfers and the allocation of stock once a sales order is loaded or once the stock becomes available in order to deliver to the customers on time.

• Creating branch re-order reports and processing them accurately and timeously.

• To ensure that the Goods In Transit report is current and to expedite transfers.

• To expedite orders with suppliers.

• To open codes or action any changes on codes as per the code requisition forms received from the Marketing team.

• To ensure that the system has current and relevant information example, current suppliers, relevant sales orders.

• To action cancellation requests from the sales team or management

• To review customer back orders and expedite on behalf of the sales team in order to clear the back order report pulled from the system.

 

Office Admin:

• General Ad Hoc Duties

• Overseeing Workshop Staff

• General Office Administrative duties

 

Requirements: (Educational, Experience)

• Experience (required): 3-5 years’ experience in Admin and customer service Computer literacy – MS Office

• Education (required): Matric – Minimum job requirement

• Experience (preferred): Pastel experience

 

Other Requirements:
• Excellent listening skills
• Strong verbal & written communication skills, telephone etiquette
• Resilience – being able to handle/deal with complaints from customers
• The ability to work as part of a team
• Be self-driven & pro-active
• High sense of urgency
• Excellent phone manner
• Customer focus
• Planning ability
• Ability to build good relationships
• Ability to close deals efficiently and effectively
• Be a self starter who shows initiative