Sales Consultant: Hire Desk

Job Title

Sales Consultant: Hire Desk

Direct Line Manager

Sales Manager

Job Grade

CL

Department

Sales -Hire Desk

                                      Purpose Statement

 Key performance areas (to translate into a measure of success)

Main Outputs and Responsibilities for This Position

AREA/TYPE   

RESPONSIBILITY

New Account Onboarding & Growth

·        Contact and welcome new clients allocated by field sales or marketing.

·        Capture new client details on CRM/ERP system.

·        Guide customers through credit application, account activation, and hire process.

·        Ensure compliance checks (credit, SHEQ documentation, insurance) are completed.

·        Support smooth transition of new accounts into house accounts after initial onboarding period.

Hire Desk Sales &

Revenue Generation

·        Handle all incoming hire requests from new accounts.

·        Manage and process hire requests from existing house accounts, ensuring continuity of service.

·        Prepare and issue quotations in line with pricing structures.

·        Follow up on quotations to secure bookings.

·        Convert enquiries into confirmed hire contracts.

·        Promote rental services to maximise utilisation of equipment.

·        Identify opportunities for upselling and cross-selling.

Customer Relationship Management

·        Build strong relationships with new customers to ensure satisfaction and repeat business.

·        Serve as main point of contact for new clients during the first 3–6 months.

·        Maintain and strengthen long-term relationships with house accounts to drive loyalty and retention.

·        Respond to customer queries quickly and professionally.

·        Escalate service issues to operations/logistics and follow up until resolved.

·        Conduct courtesy check-ins after deliveries/collections to ensure satisfaction.

·        Conduct regular account reviews with house accounts to identify growth opportunities.

Administration, Hire Contracts &

Reporting

·        Draft, check, and finalise hire contracts with accurate details (rates, durations, machine specs).

·        File contracts and supporting documents per company policy.

·        Ensure signed contracts are uploaded and communicated to relevant departments.

·        Update CRM/ERP records consistently for both new and house accounts to ensure accurate reporting.

Coordination of Equipment Availability & Delivery

·        Confirm machine availability with operations before finalising contracts.

·        Liaise with logistics for delivery and collection scheduling.

·        Track delivery progress and keep customer informed.

·        Follow up on off-hired equipment to ensure timely return and billing accuracy.

·        Proactively monitor utilisation for house accounts to anticipate repeat hire needs.

Compliance with Company Standards & SHEQ

·        Ensure adherence to company policies, procedures, and SHEQ requirements.

Other

·        Work closely with field sales consultants for smooth handover of new clients.

·        Collaborate with key account managers and house account owners to align on customer strategies.

·        Collaborate with credit control, logistics, and service teams to deliver end-to-end customer satisfaction.

·        Perform any other lawful and reasonable duties as required.

·        Assist with basic invoicing tasks related to house and new accounts, ensuring accuracy and timely processing.

·        Liaise with accounts or finance team to support invoice related queries or adjustments

                                Qualifications

Minimum

·         Matric

Preferred

·        Diploma in Sales, Business Administration, or related field

                                                         Experience

·        3–5 years’ experience in hire desk sales, rentals, or customer service (equipment hire or material handling industry advantageous)

·        Experience in managing new customer accounts, onboarding processes, and ensuring repeat business

·        Strong background in contract preparation, quotations, and working with CRM/ERP systems

                                                              Knowledge

·        Hire desk operations and rental industry practices

·        Customer onboarding and account development principles

·        CRM and sales administration systems

·        SHEQ requirements (advantageous)

                                                                        Skills

·        Customer service and relationship management

·        Strong communication and interpersonal skills

·        Organizational and time management skills

·        Negotiation and influencing skills

·        Attention to detail and accuracy in administration

                                                Behavioral Competencies

·        Integrity

·        Logical and Analytical

·        Interpersonal Skills

·        Resilience

·        Persuasiveness

·        Energy and Drive

·        Quality Orientation

·        Planning and organizing