Sales Manager – Mass Market Broker

Sales Manager – Mass Market Broker

This leadership role is responsible for managing a high-volume sales environment, driving sustained revenue growth through brokerage channels, and ensuring full compliance with regulatory and company standards within the insurance sector.

ABOUT THE ROLE

The Sales Manager will oversee the operations of the Sales Department, with clear accountability for achieving sales targets and maintaining a high-performance culture in a mass market broker environment. The role spans performance leadership, operational efficiency, and rigorous adherence to relevant legislation and internal policies.

Key responsibilities include

Lead and manage the sales team to consistently achieve benchmark targets in each measurement period

Oversee the end-to-end management of leads to maximise conversion rates and revenue growth

Ensure full compliance with all applicable policies and procedures, as well as FAIS, FICA and other relevant legislation

Maintain a motivated, engaged sales team with clear commitment to defined goals and standards

Provide regular, structured feedback to senior management on performance, risks and opportunities

Build and sustain effective working relationships with colleagues and other departments to support sales objectives

Act as a role model, demonstrating high standards of professionalism, work ethic and results orientation

Monitor activity levels and staff productivity on an ongoing basis, including calls made and deals closed

Produce accurate, timely daily, weekly and monthly performance and operational reports

Manage staff-related matters, including performance management processes and disciplinary procedures

Identify, investigate and implement new initiatives to enhance sales operations and drive growth

Play an active role in the recruitment and selection of new sales staff to support departmental capacity

WHAT YOU’LL NEED

Essential requirements

Matric / National Senior Certificate

A minimum of 3–5 years’ experience in a sales management or supervisory role, preferably in a high-volume environment

Demonstrated track record of leading sales teams and achieving or exceeding sales targets

Practical experience in performance management and handling disciplinary processes

Strong deadline orientation and proven ability to work in a target-driven setting

Excellent time management capabilities with the ability to prioritise effectively

Strong organisational skills, with attention to detail and operational discipline

Solid computer literacy with good systems knowledge

Excellent problem-solving and analytical skills, including the ability to interpret performance data

Ability to manage multiple projects and initiatives simultaneously

Strong team orientation and the ability to build consensus within diverse groups of people

NICE TO HAVE

Diploma or Degree in Sales Management, Retail Management, Business Administration or a related field

Experience working within the insurance or broader financial services sector

Exposure to broker or intermediary distribution channels in a mass market environment

PERFORMANCE EXPECTATIONS

Success in this role will be measured against clearly defined metrics, including:

Sales targets achievement: percentage of benchmark targets met per period, monthly and quarterly revenue growth

Lead conversion: conversion rate of leads to completed sales, speed and effectiveness of follow-up and closure

Compliance: zero breaches related to FAIS, FICA and company policies, and strong audit outcomes

Team performance: staff productivity levels, employee engagement and retention indicators

Reporting accuracy: timeliness and accuracy of all daily, weekly and monthly reports

Staff management: completion of performance reviews on schedule and effective handling of disciplinary cases

WHY JOIN US

This position operates within a regulated, professional insurance environment where sales performance, compliance, and customer protection are equally important. The role provides the opportunity to lead a mass market broker sales function, influence strategy and operations, and contribute directly to sustainable business growth in a competitive financial services sector.

This is a full-time role. To be considered, please submit your CV and a brief summary of your relevant sales leadership experience.