Senior Sales Person

Key Performance Areas: If possible, please add a bit of detail underneath your areas of responsibilities (i.e. as per the 1^st Key Performance Area below)

1

• Reaching Various targets and KPI’s as set by management

2

Sells Products and Services

• Visit companies i.e. with fleets, motor dealers, staff deals to sell TWT products/services
• Advise Customers on product availability, costs, performance & options
• Advise Customer on correct requirement (e.g. tyre replacement as opposed to repair, correct size, application etc)
• Identify and offer new/further sales/service opportunities (e.g. rims, batteries, wipers, PG products/4x4VAP’s etc.)
• “Sell up” on specials

3

Build Customer Relations

·        Visit current and new customers to follow up on service/resolve complaints/build and maintain relationships

·        Identify and interpret Customer complaints/queries

·        Resolve Customer queries/complaints

·        After sales service

·        Customer service based on the Tiger Way

4

Administer Reports/Documents

·        Interpret alignment reports (graphic and column)

·        Explain reports to Customer (fault finding)

·        Compare reports

·        Generate and process Customer invoices

·        Check invoices for correctness

·        Generate TEC’s

·        Process orders

·        Generate quotations

5

Inspect/Test Product & Drive Cars

·        Check tyre condition by identifying reason/causes of defective tyres

·        Check rim condition

·        Drive car to verify defects

6

Inspection of vehicles

·        Conduct a through inspection of the vehicle via Tiger Inspect app

·        Note any damages to the vehicle

·        Note any valuables in the vehicle

7

Maintain high level of knowledge regarding the company and our services and products

8

Willingness to travel to see account customers, to other stores and for training

9

Perform other job-related duties and responsibilities as requested

10

Understand KPI’s and present performance to management as required

11

Maintain high standards of housekeeping – own area as well as store overall

12

Manage incoming call as per the Tiger way and follow-up