Senior Warehouse Supervisor

Introduction

BNM was started over 29 years ago and is regarded as a market leader in the promotional industry.  We adopt a market-led approach to branded goods, clothing and merchandise space with a focus of on-going product innovation, perfect execution and on time delivery.

 

Overview

The Senior Warehouse Supervisor supports the overall management and coordination of daily warehouse operations in a high-volume, fine-picking environment (8,000+ active SKUs). This role ensures efficient receiving, storage, picking, stock integrity, and dispatch processes while maintaining high standards of accuracy, productivity, and workplace discipline.

 

Key Responsibilities
Operational Management

• Oversee day-to-day operations including receiving, inventory management, picking, packing, and dispatch.
• Ensure optimal use of warehouse space, resources, and systems to meet operational demands.
• Maintain stock accuracy through regular cycle counts, investigations, and corrective actions.
• Support the Warehouse Manager in implementing process improvements and efficiency projects.
• Ensure smooth coordination between warehouse, procurement, sales, transport, and customer service departments.

People Management

• Supervise and motivate team leaders, pickers, and general staff to achieve performance targets.
• Conduct regular performance reviews, coaching, and on-the-job training.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Enforce company policies and disciplinary standards fairly and consistently.
• Support staff planning and rostering to ensure adequate coverage during peak periods.

Compliance & Housekeeping

• Uphold high standards of safety, security, and housekeeping throughout the warehouse.
• Ensure adherence to health and safety regulations and company SOPs.
• Monitor maintenance needs of equipment, vehicles, and warehouse infrastructure.
• Maintain accurate documentation and reporting related to operations, safety, and audits.

Customer Service & Communication

• Ensure customer service standards and turnaround times are consistently met.
• Communicate clearly and professionally with internal departments, suppliers, and transport providers.
• Proactively resolve issues related to stock, deliveries, or customer complaints.

Reporting & Continuous Improvement

• Prepare daily/weekly/monthly operational reports and analyze performance data.
• Identify trends, root causes, and opportunities for improvement.
• Contribute to the development and implementation of standard operating procedures

 

Key Requirements

• Matric with a relevant tertiary qualification in Logistics, Supply Chain, or Warehouse Management.
• 5+ years’ warehouse experience, including fine picking, stock control, receiving, and dispatch.
• 3+ years’ supervisory or team leader experience in a fast-paced warehouse.
• Strong computer literacy, especially in Excel and WMS/ERP systems (system-driven approach).
• Analytical and report-writing skills with attention to accuracy and detail.
• Excellent problem-solving and decision-making ability.
• Energetic, hands-on leader willing to work extended hours when required.
• Own reliable transport.

Core Competencies

• Leadership & Team Development
• Planning & Prioritization
• Accuracy & Attention to Detail
• Communication & Interpersonal Skills
• Accountability & Integrity
• Adaptability & Initiative

 

Preference will be given to Employment Equity candidates where appropriate, however, all candidates will be considered.
Should you meet the above requirements and wish to apply, please forward a detailed CV to careers@bnmsa.co.za