Technical Sales and Business Development Representative – Industrial Packaging

Our client is a pioneer and world leader in the production of plastic-based industrial packaging for the containment of solvent-based liquids (a technology previously thought to be impossible). Their world-leading technology affords its customers a sustainable alternative to traditional packaging. As a founding member of the Reproplast Collective EPR Scheme, they play a vital part in ensuring a sustainable future for generations to come.

1. Tasks include:
   • 60% – spent with existing customers
   – Building a wholistic holistic understanding of their business:
   • Ownership and history
   • Organogram, key role players
   • Product range and key markets
   • Upstream and downstream supply chain structure and workings

– Building strong cross functional relationships that ensure:
• Long term supply agreement
• Influence on key decision making
• Long term foresight into customer plans/needs
• That we are able to safely have tough conversations when required

– Finding opportunities that allow us to introduce new products and services that:
• Are aligned to our business’s innovations
• Help grow contribution
• Ensure long term supply
• Meet our environmental sustainability objective

– Explore opportunities to improve the customer’s supply chain by:
• Influencing order frequency, or
• Helping implement a replenishment supply system, and
• Introducing customer to other Lean supply chain principles

– Grow business contribution
• Increase volume
• Grow margin
• 20% – time spent aggressively hunting new opportunities

– Expanding customer base in existing markets
– Finding new markets
– Marketing our solutions to prospective customers

– Value add closing which allows us to extract product value.
• 15% – Dealing with our Internal business

– Administrative tasks which allow the business to accurately add value
• Keeping accurate customer information and contacts
• Keeping CRM information updated
• Ensuring price lists are accurate and active
• Managing the relay of complaints and effective resolution
• Customer onboarding and all relevant documentation

– Selling opportunities and managing how these are customised and rolled out from customer to customer, such as:
• Innovation adoption
• Supply chain integration opportunities

– Familiarising yourself with products and solutions and how they compare to what’s available in the market

– Feedback possible improvements and work with engineering and supply chain team to bring these to life.
• 5% Personal development

– Building self-awareness that allows you to advance the way you engage with the outside world
– Changing the way your view work to craft and continually improve the way you operate