Internal Sales Consultant

Job Summary

An Internal Sales representative is the principal point of contact between a business and its customers. To ensure our current customers have the right products and services. Must have extensive knowledge of the brand you service.

Responsibilities and Duties.

• 10 calls a day to existing clients to sell and cross sell
• Solve customer complaints within 24hrs
• Achieve agreed upon sales targets.
• Coordinate sales effort with team members and other departments
• Supply management with reports on customer complaints/compliments, stock on hand, query reports, call report, visit files etc.
• Processing sales orders, picking orders, invoicing orders
• Creating PPO’s and PO.
• Ensuring buy-in items are correctly branded as per signed off artwork when required
• Answering the phone in a polite and correct manor and relaying messages correctly
• Sending monthly mailer information on time, with the correct information.
• Full responsibility when your buddy is sick or on leave – proper handover must be done with password and everything to do with your brand/s.
• Well presented at all times.
• Live the company Values.
• Training/upskilling of new employees and current staff when a new item/range becomes available.
• Adhere to the company code of conduct and rules.
• Housekeeping – your work station to be neat and tidy at all times.
• Responsibilities and duties are not limited to the above.

Qualifications/Skills

• Matric
• Diploma/Degree
• Microsoft Suite -Microsoft Word; Microsoft Excel; Microsoft PowerPoint; Microsoft Outlook
• SYNC – The Complete ERP & PLM software solution for the Apparel Industry
• Strong written and verbal communication in English
• Customer service
• Organization skills and a positive attitude.
• Team Player
• Teams Meetings, Zoom, Skype
• Excellent administration, organisational and time management skills
• Online ordering portal management