Business Analyst

A leading innovative software company, dedicated to providing cutting-edge solutions for clients worldwide who specialize in developing high-quality software that meets the unique needs of large corporate customers while maintaining a fun and dynamic work environment is looking for a business analyst with knowledge in digital and technical systems.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

• Detailed interrogation of client needs and gathering functional and non-functional requirements.
• Creating detailed user stories and acceptance criteria.
• Helping the Organization to prioritise user stories for maximum impact and value.
• Identifying, documenting, and supporting business process optimisation.
• Work with technical leads to understand API integrations (message flows, error handling and field mappings)
• Lead and scope digital projects.
• Communicate with the software development team to ensure the clients requirements are understood and delivered on.
• Work directly with clients on a day-to-day basis.
• Communicate and collaborate with all internal and external stakeholders.
• Assist in drafting user and training documentation.
• Liaise with various industry partners around service integration and product offerings
• Utilise business process modelling, use case type or data diagrams in order to understand, express a business problem, and communicating requirements.
• Using existing platforms to build solutions that don’t require custom software development.
• Continuous improvement across the Team and wider organisation

 REQUIREMENTS              

• 3 – 5 years working experience in business / systems analysis.
• Bachelor or Postgraduate degree/diploma in Information Systems, Business Analysis, or Computer Science
• Working experience with Agile, Scrum, Kanban teams
• Experience with project management tools such as Jira or similar.

Required skills

• Strong written and verbal communication skills including technical writing skills
• Strong interpersonal skills
• Requirements analysis and documentation
• Process analysis and modelling
• Stakeholder management
• Planning, organisational and time management skills
• Problem-solving
• Testing
• Experience with SQL data sets.
• Advanced Excel Skills
• Understanding and knowledge of API integrations.
• Understanding and knowledge of Webhooks.
• Understanding of Web Development (Domains, SSL Certificates, DNS Changes, WordPress, Wix).
• Understand the different coding languages.