Case Manager

A group consisting of a number of companies with interests in diverse activities is in search of an experienced and energetic Registered Nurse to fulfil the role of Case Manager. 

The Case Manager will be responsible for promoting the Group’s healthcare facilities and various care options such as subacute, respite, long term, oncology, and palliative care, driving new business, liaising with specialists and physicians, and assessing patients’ pre-admission 

DUTIES & RESPONSIBILITIES, NOT LIMITED TO: 

• Pre-screening of all patients while in hospital, prior to admission to the facility to ensure suitability for the facility 
• Assess patients’ general health and wellbeing and explain the authorisation and admissions process to the patient 
• Upon completion of assessment, inform the relevant individuals in order to continue with the admission process 
• Liaise with Healthcare Manager on a daily basis on bed availability and services 
• Managing authorisation process 
• Ensure any special requests from the patient is noted on the internal system ie: transfers, special diets, isolation precautions, etc 
• Understand the referral process and be knowledgeable of authorization statuses 
• Ensure that patient receives the facility brochure, welcome letter as well as the facility contract 
• Ensure that the required administration is completed prior to a patient’s admission e.g, contracts are signed  
• Obtain necessary letters of motivation from the MDT to facilitate stay extensions 
• Support discharge planning efforts 
• Attend weekly MDT meetings, contribute to problem-solving and innovation 
• Ensure all marketing is done in conjunction with the team to reach the same set goal 
• Draw up a comprehensive marketing plan with clear goals and expected results and outcomes 
• Liaise with specialists and physicians to ensure continuous patient referrals  
• Assist in handling enquiries daily from webpages and social media 
• Be involved in promotions, talks, visits where the brand is being promoted 

REQUIREMENTS  

• Qualified as a Registered Nurse and registered with SANC  
• Tertiary qualification in the fields of marketing /medical /administration advantageous 
• Clear health record 
• Clear criminal record 
• Clear credit record 
• Contactable references 

Experience  

• Proven experience in a similar role would be advantageous 
• Previous marketing, administration and case management experience would be advantageous  

Skills and Knowledge 

• Excellent verbal and written communication skills to effectively convey the benefits of healthcare facilities and care options to potential patients and their families. 
• Strong interpersonal abilities to build rapport with patients, families, specialists, physicians, and other healthcare professionals, fostering trust and collaboration. 
• Marketing Acumen: must have an understanding of marketing principles and strategies to effectively promote healthcare facilities and services to target audiences. 
• Good Problem-Solving skills, ability to identify challenges and implement creative solutions to enhance marketing efforts and overcome obstacles. 
• Analytical Thinking: Capacity to analyse market trends, patient demographics, and competitor activities to inform marketing strategies and decision-making. 
• Patient-Centred Approach, commitment to patient care and well-being, ensuring that marketing efforts prioritise the needs and preferences of patients and their families. 
• Team Collaboration, willingness to collaborate with multidisciplinary teams, including sales, marketing, clinical staff, and administration, to achieve marketing objectives and enhance patient care.