Commercial Underwriter

Commercial Underwriter

Ready to put those underwriting skills to work in a role where commercial clients, brokers, and advisors rely on you to keep their cover sharp and their policies running smoothly? This Commercial Underwriter role sits at the heart of a fast-paced short-term insurance environment, balancing solid technical know-how with client-centric service and a keen eye for detail.

CORE RESPONSIBILITIES

• Handle the day-to-day underwriting and servicing of commercial insurance policies with accuracy, care, and efficiency.
• Manage incoming and outgoing calls with clients, brokers, and advisors, resolving queries and keeping everyone in the loop
• Obtain quotes from insurers or prepare quotes under binder agreements for new business, renewals, re-broking, and policy amendments
• Supply clear, professional quotations to clients and advisors, explaining cover, terms, and premiums
• Issue new business policies on internal systems or via direct insurers, making sure documentation is complete and accurate
• Process broker appointments and update records so intermediaries are correctly linked and compliant
• Action policy amendments requested by clients and advisors, issuing confirmations of cover and updated policy schedules
• Follow up on unpaid premiums according to company processes to reduce lapses and maintain portfolio health
• Handle policy cancellations, discussing implications with advisors and clients and confirming final cancellation details
• Assist with general insurance-related queries, complaints, and problem-solving across commercial lines
• Mentor junior staff, support on-the-job training, and share technical knowledge to uplift the team’s capability
• Manage Workpool correspondence: create tasks, document conversations, track actions, and close tasks timeously
• Tackle ad hoc underwriting and administration tasks within your field of expertise as needed

REQUIREMENTS

• Bring solid short-term insurance experience and the right certifications to hit the ground running.
• Grade 12/Matric
• NQF4 in Short-Term Insurance
• RE5 regulatory exam
• Minimum of 5 years short-term insurance experience, ideally with strong exposure to commercial lines
• Strong analytical skills, comfortable working with policy wording, limits, and regulatory requirements
• Confident communicator who can handle complaints professionally and keep conversations constructive
• Good understanding of short-term insurance products, policies, and industry regulations

WORKING CONDITIONS

• Enjoy a professional environment with flexibility that supports focused, high-quality work.
• Office-based or work-from-home arrangements, depending on business requirements
• For WFH: dedicated workspace and reliable Wi-Fi connection to handle calls, systems, and documentation seamlessly