Job Title

Customer Service Consultant

Western Cape
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R9000 - R9000 Per Month
Sector: Call Centre
Posted: 16 January 2024

Job Details

A dynamic, vibrant and growing cosmetics business is looking for passionate a Customer Service Consultant to receive or retrieve a ticket / query on the Odoo system daily or via the Teams Sales Floor Query Group and ensure no outstanding tickets and queries are left behind. The CSI consultant endeavours to resolve these queries timeously and with a sense of urgency.

Location: Bellville, Cape Town, South Africa

REQUIREMENTS:

  • Grade 12 or equivalent is advantageous
  • Relevant computer skills / certifications
  • Office administrative skills
  • Ability to handle multiple tasks and projects with high attention to detail.
  • Excellent written and communication skills.
  • Computer literate MS Office, Word/Excel/Power Point.

Personal Competencies:

  • Must have HIGH attention to detail
  • Strong numeracy skills and able to multitask
  • Must be a team player and be able to communicate information through teamwork
  • Goal driven, Service Delivery and Member satisfaction should be your passion
  • Excellent verbal and written communication, with English the main medium of communication and other South African/ African languages an added advantage.
  • Must show commitment – the position requires flexibility and after-hours availability when required (especially during peak periods)
  • Must be able to work well under pressure and achieve deadlines within a fast-paced environment.
  • Must be computer Literate – excellent Microsoft Office Suite proficiency required.