Desktop Support Engineer

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

• Diagnosing, troubleshooting, and implementing corrective and preventive actions or steps for resolution for end-user devices for example network issues/IP issues
• Setting up workstations and installing software printers
• Assisting with all computer related queries
• Daily health checks of all systems including Firewall, Switches, VM’s, Cloud Services, Backups, etc.
• Assembling laptops and desktop workstations.Management of end-user computing devices including desktops, laptops, printers, scanners, MFP’s internationally.
• Trouble shooting computer/network performance
• Logging tickets
• Desktop/laptop reimaging when required
• Ensure end-user machines are compliant against identified controls

REQUIREMENTS              

Education, Qualifications and Requirements

• MCSE, A+, N+ IT Qualifications
• Must have a Senior Certificate
• Must have Clear criminal and credit record
• Must be willing to work Shifts. 24/7 shifted environment
• Must have minimum TWO (2) years Desktop Support Experience in this position
• BPO Experience will be an advantage
• Netskope/Citrix knowledge an advantage 

Skills & Experience Required

• Windows Desktop support, Printer support & Server support
• A good understanding of computer networking and servers
• Virtualization and Cloud experience & knowledge
• Advanced knowledge of Microsoft Office systems and applications including Server Suite
• Excellent understanding of Active Directory, DNS, Backup software, Network switching and cabling
• Basic understanding of network firewalls

Competencies

• Exceptional communication skills
• Take ownership of Tickets until they are resolved
• Support staff should be skilled to get on call with clients, businesses, and OEMs for technical AND software support
• Take ownership of all work according to the standard checklist
• Able to use initiative, show innovation and suggest ideas
• Good interpersonal skills and a team player
• A positive attitude with good organizational skills