Job Title

Desktop Support Engineer

South Africa, Western Cape
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Market Related
Area: South Africa, Western Cape
Sector: IT / Computers / Software
Posted: 1 July 2024

Job Details


  • Diagnosing, troubleshooting, and implementing corrective and preventive actions or steps for resolution for end-user devices for example network issues/IP issues
  • Setting up workstations and installing software printers
  • Assisting with all computer related queries
  • Daily health checks of all systems including Firewall, Switches, VM’s, Cloud Services, Backups, etc.
  • Assembling laptops and desktop workstations.Management of end-user computing devices including desktops, laptops, printers, scanners, MFP’s internationally.
  • Trouble shooting computer/network performance
  • Logging tickets
  • Desktop/laptop reimaging when required
  • Ensure end-user machines are compliant against identified controls


Education, Qualifications and Requirements

  • MCSE, A+, N+ IT Qualifications
  • Must have a Senior Certificate
  • Must have Clear criminal and credit record
  • Must be willing to work Shifts. 24/7 shifted environment
  • Must have minimum TWO (2) years Desktop Support Experience in this position
  • BPO Experience will be an advantage
  • Netskope/Citrix knowledge an advantage 

Skills & Experience Required

  • Windows Desktop support, Printer support & Server support
  • A good understanding of computer networking and servers
  • Virtualization and Cloud experience & knowledge
  • Advanced knowledge of Microsoft Office systems and applications including Server Suite
  • Excellent understanding of Active Directory, DNS, Backup software, Network switching and cabling
  • Basic understanding of network firewalls


  • Exceptional communication skills
  • Take ownership of Tickets until they are resolved
  • Support staff should be skilled to get on call with clients, businesses, and OEMs for technical AND software support
  • Take ownership of all work according to the standard checklist
  • Able to use initiative, show innovation and suggest ideas
  • Good interpersonal skills and a team player
  • A positive attitude with good organizational skills