General Manager: Hospitality

De Arend is a newly established wedding and conference venue, based in Philadelphia in Cape Town. It offers a beautiful and versatile setting for unforgettable celebrations and professional events. Set on stunning new premises, our state-of-the-art venue and picturesque surroundings is designed to deliver exceptional experiences for every guest. As we are preparing to open our doors, we are seeking a dynamic and experienced General Manager to lead our team and ensure smooth operations of our venue.

As General Manager, you will play a pivotal role in the successful launch and ongoing management of the venue. You will be responsible for overseeing all aspects of operations, from business development and team recruitment to event execution. Your primary goal will be to ensure the highest level of customer satisfaction while maximising revenue and profitability. This is a unique opportunity to shape the culture, standards, and reputation of a brand-new venue from the ground up.

 

Key outcomes

The following outcomes will be expected to be achieved by the General Manager:

• Lead the pre-opening planning and set up of the venue
• Recruit, train, and manage a high-performing team by conducting regular performance reviews
• Develop and implement operational policies and procedures
• Manage day-to-day operations of the venue, including staff management, scheduling, and event bookings and coordination
• Build relationships with clients, suppliers, and industry partners
• Monitor and improve customer service standards to ensure a seamless experience for all guests.
• Oversee financial management, including budgeting, forecasting and financial reporting
• Ensure compliance with health, safety, and licensing requirements
• Create and implement marketing strategies in collaboration with the owner and marketing team

 

  

Qualifications and Experience

• Qualification in Hospitality Management and related qualifications.
• Proven experience as a General Manager in hospitality, event and venue management
• Strong leadership, communication and people management skills
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong financial acumen and experience with budgeting and financial reporting.
• Exceptional customer service skills and a passion for creating memorable experiences.
• Flexibility to work evenings, weekends, and holidays as required.

 

 

Attributes

• Ability to work in a team and independently
• Can do attitude with high level of professionalism
• Passion, Accountability, Creativity & Innovation

 

What we offer

• A unique opportunity to lead and shape a new venture
• Competitive salary with performance-based bonus
• Autonomy and support in your role
• An opportunity to work in a stunning venue with exciting growth potential

 

To apply

Should you meet the requirements for this position, please email your motivation and CV to info@racs.org.za

Closing date: 29 May 2025

Should you not hear from us within 30 days after closing date, please assume that your application has been unsuccessful.