General Manager Hospitality Venue

About Embassy Hill

The Forum Embassy Hill is a unique event and conference venue set in one of the most beautiful areas of the Constantia Valley. Surrounded by nature and characterised by understated luxury, the venue offers a calm, elegant environment designed to foster connection, conversation, and exceptional experiences. Embassy Hill serves a discerning audience of sophisticated private clients and corporate organisations who value quality, authenticity, and innovation.

Mission

To lead Embassy Hill as a flagship Forum venue, delivering exceptional guest experiences through thoughtful leadership, commercial discipline, and operational excellence. The General Manager is accountable for the overall performance, culture, and reputation of the venue — ensuring that every event reflects Embassy Hill’s sense of place, calm sophistication, and commitment to quality.

Outcomes (Key Deliverables)

• Guest Experience & Venue Reputation: Deliver consistently outstanding guest experiences that reinforce Embassy Hill’s positioning as a premium, calm, and connection-driven venue.
• Commercial Performance & Revenue Growth: Achieve annual revenue and profitability targets through a balanced approach to sales leadership and cost management.
• Sales Leadership & Client Relationships: Support and guide the sales process, building trusted relationships with corporate clients, agencies, and private hosts.
• Operational Excellence: Oversee seamless execution of all events and daily operations, ensuring Forum quality standards across all departments.
• Team Leadership & Culture: Build, lead, and retain a high-performing team through clear leadership, coaching, and accountability.
• Financial Oversight & Reporting: Monitor monthly financial performance and implement timely actions to improve efficiency and profitability.
• Brand Standards, Safety & Compliance: Uphold all Forum brand standards and ensure compliance with health, safety, fire, and security requirements.
• Continuous Improvement & Industry Awareness: Stay informed of industry trends and bring considered improvements forward while remaining true to Embassy Hill’s character.

Competencies

• Proven general management experience within hospitality, venues, or events
• Strong commercial and financial acumen
• Refined service mindset with attention to detail
• Calm, confident leadership style
• Strong client and stakeholder management skills
• Ability to manage complex operations effectively
• Clear communication and reporting capability

Cultural Fit & Core Values

Alignment with The Forum’s purpose: to enhance lives through shared experiences

• Appreciation for understated luxury and thoughtful service
• Integrity, humility, and professionalism
• Collaborative leadership approach
• Commitment to excellence and continuous improvement

Collaboration

Works closely with Sales & Marketing, Culinary, Operations, Finance, and Executive Leadership to ensure Embassy Hill’s performance and guest experience align with The Forum Company’s standards and long-term vision.