HR Generalist

HR Generalist

Human, heart-led, and hands-on – this HR Generalist role sits right at the centre of a busy, creative, fast-paced environment. Think buzzing open-plan agency vibes, diverse teams, tight deadlines, and the chance to shape an employee experience that actually feels human, not just “HR compliant”.

CORE PURPOSE

This role carries the full HR generalist toolkit: recruitment, onboarding, performance, policies, data, and DEI. The sweet spot here is balancing people care with business priorities – keeping the agency compliant and organised while making it a place where people genuinely want to stay, grow, and do their best work.

CORE RESPONSIBILITIES

Recruitment & Staffing

Partner with hiring managers and external recruiters to coordinate the full recruitment process

Support screening, scheduling, and selection to ensure smooth, professional candidate journeys

Help ensure new hires are set up for success from offer stage through to day one

Onboarding & Induction

Own the onboarding and induction process from prep to execution

Organise new starter documentation, systems access, and welcome packs

Run meet-and-greets and check-ins so new employees feel supported, not lost in the chaos

Compensation & Benefits

Administer payroll input, bonuses, and benefit enrolments accurately and timeously

Serve as a go-to contact for benefits queries and guidance on available options

Help maintain fair, consistent application of salary and benefits practices

Compliance & Policy Management

Ensure adherence to labour laws, regulations, and internal policies

Maintain and update employee handbooks and policies as legislation or practices evolve

Support managers with policy interpretation and practical application

HR Data, Reporting & Insights

Maintain accurate employee records in HR systems (e.g. ESS) as the “single source of truth”

Prepare HR reports on absenteeism, leave patterns, and related metrics

Spot trends and flag issues early, especially around absenteeism and potential leave abuse

Diversity, Equity & Inclusion

Embed DEI principles into recruitment, onboarding, and day-to-day people practices

Monitor DEI metrics and support equitable hiring and progression decisions

Contribute to inclusion initiatives that ensure all voices feel heard and respected

KEY METRIC

Monitor absenteeism rates and highlight patterns that may signal dissatisfaction, burnout, or health concerns, helping drive proactive interventions

REQUIREMENTS

Bachelor’s degree in Human Resources, Business Administration, or a related field

Proven experience as an HR Generalist/HR Specialist, with strong exposure to recruitment, onboarding, training, and retention

Solid knowledge of HR best practice and employment legislation

Excellent written and verbal communication skills

Strong interpersonal, negotiation, and conflict resolution abilities

Highly organised, detail-focused, and comfortable juggling multiple deadlines

Strong analytical and problem-solving skills, with a practical, solutions-driven mindset

Confident using Microsoft Office and HR systems

Collaborative team player who can partner across creative, client service, and operational teams

Calm under pressure, resilient, and comfortable in a fast-moving, sometimes ambiguous environment

Creative, people-focused, approachable, emotionally intelligent, and discreet

High integrity, professionalism, and respect for confidentiality