Junior Sales Representative

Overview:

Krypton Web is looking for a systematic and proactive candidate with good administrative skills to work in our ISP/IT environment. The candidate will field incoming sales requests by chats, email and telephones calls. The position is office bound and based in Epping, Cape Town

Job Description:

• Attending to inbound sales chats and/or telephone calls
• Fulfilment of customer orders
• Assignment of equipment/stock to customers
• Liaising and scheduling of work between technical teams and customers
• The candidate should also ideally have a reliable internet connection at home with a Desktop/Laptop.

Roles & Responsibilities:

• Attending to inbound chat messages, calls and emails
• Advising clients of possible internet connectivity solutions and actively converting leads to customers
• Fulfilment of customer orders with FNOs regarding installations and any issues arising from orders placed
• Scheduling and assigning equipment for customer installations
• Following up on leads and quotes
• Liaising and scheduling work between technical teams and customers.
• Capturing of inbound stock

Working Hours:

• Monday to Friday 8am to 5pm
• Not more than 1-hour work over the weekends per month, should the need arise

Qualifications:

• Matric Certificate

Experience:

• Basic to mid-level Excel usage experience
• 1-2 years’ experience in a Sales position is advantageous
• An understanding of Internet and Internet Service Provider terminology is advantageous

Personality: 

The candidate must be/have:

• Customer focussed
• Well-spoken and has a vibrant telephonic persona
• A meticulous and methodical approach to work
• Good organizational skills and ability to multitask
• Good written and verbal skills
• fSelf-driven and able to work without supervision
• The ability to handle stress and manage customers in a calm manner
• Be able to think inside the lines and outside of the box