Network Administrator

Overview:

We are looking for a technically skilled candidate with good problem-solving abilities for the position of Network Administrator. The duties of a Network Administrator include being a reference point for all IT related queries, maintaining computer networks, systems and servers and solving any problems that may occur with them.

Network Administrators are expected to display good interpersonal skills as they will interact with colleagues and clients from various departments and executive levels. They will be required to diagnose, comprehend and resolve technical tasks independently.

Job Description:

• Office bound Agent accepting and responding to chat messages, emails/tickets and inbound calls. The candidate will be working in an IT / ISP environment supporting residential end users and businesses. The candidate will join our technical team comprising of Network Technicians, a Network Administrator and a Network Engineer.
• The candidate must have a reliable internet connection at home with a Desktop/Laptop for after hour support.
• The position is based in Epping, Cape Town

  Roles & Responsibilities:

• Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimisation
• Provide remote troubleshooting and fault finding if issues occur upon initial installation
• Provide onsite or remote access diagnoses and resolution of network using an integrated set of diagnostic tools and techniques
• Provide Telephonic and Remote support to end users and businesses
• Installing and configuring computer networks and systems
• Troubleshooting and Maintaining clients’ Servers
• Consulting with clients to provide them with a specific system requirement and/or design solution
• Budgeting for equipment and assembly costs
• Assisting with assembling and repairing computer hardware
• Maintaining existing software and hardware with any upgrades any that have become obsolete
• Working with IT support personnel
• Conducting backup operations and monitoring thereof
• Drafting of network diagrams, proposals and technical documentation
• Daily reports on technical systems
• Secure network systems by establishing and enforcing policies, and defining and monitoring access
• Configuring firewalls, routing and switching to maximise network efficiency and security
• Implementing and/or designing new system configurations

Personality:

The candidate must be/have:

• A meticulous and methodical approach to work
• Self-driven and motivated to work without supervision
• The ability to handle stress and manage customers in a calm manner
• Have good problem-solving skills
• Excellent written and verbal skills in English
• Well articulated
• Be able to think inside the lines and outside of the box

Working Hours:

• Monday to Friday 08h00 to 17h00; and
• One 4.5-hour weekday remote “after-hours” support shift on the “off weekday” from 16h30 to 21h00 and;
• One 4.5-hour remote support shift per weekend
• One 4.5-hour remote support shift every second public holiday (Paid Public Holiday Rates)

Qualifications:

• A+ and N+
• Basic Networking Diploma or similar
• Microsoft Server Qualifications or Similar

Experience:

• Min 3 -5 years’ experience in Network Administrator Environment
• WAN / MPLS / IPSec Networks
• Routing protocols (OSPF, EIGRP, BGP, VLAN, Trunking)
• Configuration and setup of Mikrotik Routers and Switches
• VMware vSphere virtualized systems (not Required Advantageous)
• Experience with Ubiquity hardware and software (Advantageous)
• Have an undertanging Fluent in Microsoft Windows 10 and Windows 11
• Fluent in Microsoft Windows Server 2012 and 2016
• Experience with Cloud Email systems (eg Office 365 Setup, Google Workspace, etc)
• Experience in Hosting and Cloud Based platforms (not Required Advantageous)
• Experience with Remote Desktop Technologies (RDP, Anydesk, Teamviewer, VPN etc)
• Intermediate Knowledge of Using Microsoft Office (this includes, Outlook, Word, Excel)
• Linux Server Management (Advantageous)