Private Cloud – Infrastructure Specialist

A company providing secure cloud transformation by combining Microsoft cloud technology with cyber security, and managed services is looking for a Private Cloud – Infrastructure Specialist in Cape Town. 

Location: Cape Town, South Africa 

Hours: Core UK Operational Hours 

DUTIES & RESPONSIBILITIES, NOT LIMITED TO: 

• You will be part of a dedicated team providing platform / infrastructure support and management for a large UK based client  
• Working with the Service Integrator, 3rd line Infrastructure support specialists and 3rd parties you will be responsible for the ongoing maintenance and management of the “in scope” platforms in line with a best practice approach to ensure, stability, availability, performance and security of services   
• Maintaining documentation quality standards   
• Working within a Service Management framework, adhering to ITIL based policies and practices  
• Documenting and Planning change and release activities, including patch and upgrade management and communication  
• Maintaining configuration data and currency   
• Managing incidents and issues with appropriate and timely escalation and communication  
• Issue and Risk management    
• Key performance indicators 
• Achieving satisfactory levels in Customer questionnaires   
• To deal with the day-to-day Incident volumes to a high level of service 
• To provide an exceptional level of service to all our clients 
• To ensure that all Incidents/Requests are dealt with within contracted SLA timeframes 
• To ensure Documentation is clear and concise   
• Gather technical knowledge to consistently increase your own skill set 

REQUIREMENTS  

Essential Criteria 

• Microsoft Azure AZ – 104 and O365 qualifications 
• Azure VMware Solution (AVS) support  
• Containers and Service Fabric support  
• Microsoft Azure  
• Microsoft Intune  
• Anti-Virus – Windows Defender / Sophos / Trend / Symantec  
• 2012, 2016, 2019, Azure Windows servers  
• On-prem Active directory / Azure Active Directory  
• Microsoft SQL Server, 2012, 2016, 2019  
• Good understanding of Exchange 2010, 2013, 2016, 2019, Office 365  
• Virtualisation (VMWare, Hyper V).   
• Backups (cloud (Asigra), On-prem Backup Solutions (Veaam)   
• Monitoring platforms OMS / N-able   
• Office 365  
• Solid understanding of IT network Principles. 
• Azure Networking (NSG/VNETs/VPNs 
• PowerShell 
• Linux Server Ubuntu / Redhat 

Skills & Experience: 

• Degree in Computer Science or related 
• Excellent communication skills, written and spoken 
• Positive, enthusiastic and supportive individual   
• Proven Customer service skills  
• Ability to take ownership of and progress incidents to resolution   
• Ability to work under pressure   
• Ability to work in a team and to support team members   
• Effective keyboard skills  
• Communication and interpersonal skills including listening, building rapport, establishing empathy and demonstrating awareness of internal and external issues in a calm and polite manner. 
• Analytical Fault Finding