Property Manager

This is a client-focused role dedicated to keeping our clients happy and their short-term rental properties well-maintained. As a Property Manager, you’ll be responsible for overseeing a portfolio of properties and working closely with our Operations, Guest Experience, and Maintenance teams to ensure every aspect of each property is cared for. Our ideal candidate is a strong team player who thrives in high-pressure situations, but can also work independently when navigating new challenges.

 

What you’ll be doing:

• Look after the properties in your portfolio like they are your own
• Make sure clients are happy and kept in the loop
• Identify risks and recurring issues, and resolve them promptly
• Coordinate with our various teams to keep properties looking awesome
• Handle monthly statements for your portfolio
• Monitor and optimise property performance
• Update and improve property listings
• Resolve any property issues quickly and efficiently
• Monitoring and approving expenses associated with your portfolio
• Work hard and be nice to people

 

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Experience in a client facing role (2+ yrs)
• You keep calm under pressure – you run towards the fire, not from it
• Excellent verbal and written communication
• Crazy proactive, you solve the puzzle even when pieces are missing
• So detail oriented that this full stop drives you mad.
• Solution focused
• You give a shit about clients, guests and colleagues
• Experience in hospitality or property is a plus

Benefits

At Propr, we’re all about building an amazing place to work – together. One where you’re supported, challenged, and celebrated. From day one, you’ll be backed by a hands-on specialised training team lead as well as having access to our next-level learning platform and resources to help you hit the ground running. We don’t do outdated systems or slow laptops. You’ll get great hardware and user-friendly, well-integrated software including our very own custom-built property management system – to help you work efficiently, collaborate easily, and skip the admin headaches.

 

We’ve got your well-being covered with October Health, a performance psychology-based mental health and wellness app, and after a year with us, we’ll invest in your growth with professional development opportunities—on us! We love a good vibe, so expect Friday office treats or drinks, epic season-end parties, regular social events, annual team building events that bring everyone together as well as a referral program that rewards you for helping us grow the team. Best of all, you’ll be surrounded by fantastic people who live and breathe our 5 H’s every day.

 

At Propr, you’re trusted to own your work and supported to grow with clear expectations and goals and above all, kind accountability. It’s not just a job—it’s a place where you can do great work and have a great time doing it.

Company values may seem like some corporate-bullshit-marketing-ploy, but when you are faced with a challenging situation they can guide you to the correct solution. Knowing our values will help you to make the right decision, even if it’s a tough one. At Propr, we have 5 H’s!

HONEST: We’re honest – even when it hurts. With colleagues, clients and guests we believe in transparency and owning up to our mistakes.

HUNGRY: We celebrate our victories and acknowledge our successes while striving to be better every day. We always want to be better. Better as a company and better as humans.

HUMBLE: What you have in your email signature doesn’t determine the value of your ideas or potential. We want each member of the team thinking critically about our company and processes. 

HELPFUL: We look at everything in terms of “how can I help” not “what is the minimum I am required to do in order to satisfy the conditions of my employment”. We have 3 customers; our teammates, our guests and our property owners. We want them all to feel that everyone in the team is there to help them. 

HAPPY: We work hard to make sure that everyone is in a role that they are great at and that has meaning to them.