Job Title

Telemarketer/Lead Administrator

South Africa, Western Cape
Back to jobs
Market Related
Area: South Africa, Western Cape
Sector: Administration
Posted: 23 May 2024

Job Details

A payment solutions provider is looking for a Telemarketer/Lead Administrator at their Sales & Service department based in Western Cape.  

The ideal candidate would be a proactive and results-driven individual who will take on the dual role of Lead Administrator and Telemarketer. In this capacity, they would serve as the primary point of contact for leads generated through various platforms, responsible for vetting, contacting, and distributing leads to the formal sales team as applicable. Additionally, they would engage in outbound telemarketing efforts to promote the company’s products and secure new business opportunities.  


  • Monitor and manage incoming leads generated through various platforms, including but not limited to website inquiries, social media channels, and marketing campaigns 
  • Vet leads to ensure their validity and relevance to specific product criteria, conducting preliminary research where necessary to gather additional information 
  • Initiate contact with leads via email, phone calls, or other communication channels to gauge interest and qualify potential opportunities 
  • Document lead interactions and update lead status on Dynamics, maintaining accurate and up-to-date records for effective tracking and follow-up 
  • Collaborate with the formal sales team to distribute qualified leads, providing relevant background information and insights to facilitate effective engagement  
  • Maintain the lead distribution strategies to ensure equitable allocation of leads among the formal sales team 
  • Conduct outbound telemarketing campaigns to proactively reach out to potential retail business clients, introducing the company’s product and its benefits 
  • Continuously update and refine the marketing database with new leads and relevant information obtained through ongoing lead generation and telemarketing activities 
  • Articulate the features and advantages of the product in a compelling manner, addressing customer inquiries and objections to drive interest and engagement 


  • Matric essential  
  • Additional qualifications in sales or marketing are advantageous 
  • Proven experience in lead generation, telemarketing, or sales, preferably within the financial services industry or related field 
  • Familiarity with CRM software and lead management tools, with the ability to navigate and utilize these systems proficiently 
  • Strong organizational and time management skills  
  • Attention to detail 
  • Ability to prioritize tasks in a fast-paced environment 
  • Excellent communication skills, with the ability to engage with customers effectively and build rapport over the phone and through written communication