Receptionist

The main purpose of the role is to interact with guests and provide excellent customer service, fulfilling all reception duties in terms of check-in and check-out procedures, while providing and maintaining the quality and standards of Century City Conference Centre and Hotels.

RESPONSIBILITIES

• Welcome and greet all guests in a pleasant and professional manner

• Attend to all guest needs, including but not limited to, registration, check-in and check-out of guests and cashiering

• Ensure that the standards of service excellence and guest satisfaction are maintained

• Maintain clear and accurate records of guest room bookings

• Accurately post charges to guests’ rooms

• Provide accurate information to guests regarding hotels and facilities

• Provide accurate information on local attractions and services

• Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and reporting thereof

REQUIREMENTS

• Min Grade 12

• Hospitality qualification is advantageous

• Excellent communication skills

• At least 2 years’ experience in a similar role within the Hospitality Industry

• Proficient in OPERA and MS Office