Receptionist

The main purpose of the role is to interact with guests and provide excellent customer service, fulfilling all reception duties in terms of check-in and check-out procedures, while providing and maintaining the quality and standards of Century City Conference Centre and Hotels.

RESPONSIBILITIES

• Welcome and greet all guests in a pleasant and professional manner   
• Attend to all guest needs, including but not limited to, registration, check-in and check-out of guests and cashiering 
• Ensure that the standards of service excellence and guest satisfaction are maintained 
• Maintain clear and accurate records of guest room bookings 
• Accurately post charges to guests’ rooms 
• Provide accurate information to guests regarding hotels and facilities
• Provide accurate information on local attractions and services
• Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and reporting thereof

REQUIREMENTS

• Minimum Grade 12
• Hospitality qualification is advantageous
• Excellent communication skills
• At least 2 years’ experience in a similar role within the Hospitality Industry
• Proficient in OPERA and MS Office