Remote Support Tech

Company:

We’re building the future with robotics. Our work is in integrating robotics and automation into industries like construction and mining. If you’re passionate about cutting-edge technology, solving complex problems, and building systems that push the limits of what is possible in robotics and automation, here is where your skills can make a global impact.

We are a US based company with strong South African roots. Our business started in Joburg in 2005 and later moved to the USA. We are now building out our engineering office’s in Cape Town (Century City) and Joburg (Greenstone Hill) to support our US operations and customers.

Key Responsibilities

• 1st and 2nd level support for remote mining and construction customers.
• Network support and monitoring (not desktop support)
• Remote server support and monitoring
• Routine maintenance on remote systems
• Telephone, email and chat support for industrial users
• Reporting
• Escalation to 3rd level support
• Escalation to OEM support, where available

Skills & Qualifications

• IT, Network certification or Degree.
• 2+ years experience
• CLI, power shell and /or linux experience
• Server support, not desktop support