Retail Store Manager – Waterfront

Step into a high-energy retail environment where sport, style, and top-tier customer experience all come together. This role calls for a hands-on Retail Store Manager who knows how to turn foot traffic into loyal fans, lead a sharp store team, and keep operations running like a well-oiled machine in a flagship, high-footfall location.

CORE FOCUS OF THE ROLE

This store takes performance footwear and athleisure retail seriously – from technical running shoes and lifestyle sneakers to premium apparel. The Retail Store Manager drives net sales and operating profit, optimises conversion through smart traffic analysis, and builds a customer-centric team that delivers standout service every day.

CORE RESPONSIBILITIES

• Sales & Customer Experience
• Maximise sales by driving conversion and making every customer interaction count
• Set and communicate daily sales targets for the full team, including casual staff
• Push cross-selling and up-selling across footwear, apparel and accessories
• Build strong relationships with podiatrists, running clubs and gyms in the area to drive referrals and repeat business
• Grow and actively manage the customer database to support future marketing and sales activity
• Ensure all customer orders are accurately processed within 2 working days
• Achieve and protect gross margin targets through smart discounting and product mix
• Team Leadership & Development
• Create a strong team environment with focused daily kick-off meetings
• Lead, coach and motivate the store team to deliver exceptional customer service in line with brand standards
• Use traffic analysis and smart rostering to drive conversion and coverage at peak times
• Give structured monthly feedback to all team members and manage performance consistently
• Develop the team through ongoing training in product tech, fitting, customer service, loss prevention, podiatry insights and sales skills
• Ensure completion of all required Knowledge Pack modules within set time frames
• Execute and follow up on Mystery Shopping action plans
• Manage appraisals, inductions, rosters, eco-time, and lunch breaks effectively
• Maintain professional standards: correct uniform, name badges and brand presentation at all times
• Inventory & Merchandising
• Review weekly sell-through and remerchandise or adjust replenishment levels as needed
• Minimise shrinkage and maintain accurate stock records in the POS system
• Oversee weekly and monthly/quarterly stock counts and resolve variances
• Action markdowns as directed and manage negative stock reports with timely adjustments
• Process all deliveries on the day of receipt – checking, tagging, pricing and capturing in the POS
• Keep the storeroom organised, with top sellers easily accessible and product stored by line of business, gender and category to speed up replenishment
• Store Operations & Administration
• Follow the Operational Game Plan and close out weekly Store Audit action items
• Ensure visual merchandising and windows are on-brand and aligned with store standards
• Maintain a clean, well-presented store environment, including fitting rooms, lighting and music
• Open and close the store securely and complete all end-of-day procedures
• Reconcile cash, complete and sign daily banking books, and manage bank/drop of cash takings
• Complete month-end stock receipts and sales performance reports accurately and on time
• Control store expenses such as discounts, payouts, stationery, phone and cleaning
• Ensure compliance with operational health and safety requirements
• Order and manage essential stationery, receipt rolls and barcode labels

REQUIREMENTS

• Outgoing, determined self-starter with a strong sense of ownership
• Solid retail management experience, ideally within a national retail chain
• Proven track record of achieving and exceeding sales budgets
• Strong people management and leadership skills with a coaching mindset
• Confident in driving, developing and holding a team accountable
• Extensive stock management experience in a high-SKU retail environment
• Proven merchandising skills and an eye for impactful product presentation
• Excellent attention to detail, especially across cash, stock and reporting
• For someone who lives and breathes retail, performance product and high-energy store environments, this role puts you right at the heart of the action.