Sales and Customer Service Helpdesk Consultant

Sales and Customer Service Helpdesk Consultant

A fast-growing, people-focused cosmetics brand is adding a Sales and Customer Service Helpdesk Consultant to its customer Relations crew in Bellville, Cape Town. Picture a buzz of entrepreneurial energy, vibrant products, and a community of independent business owners who count on you for guidance, support, and that extra push to reach their goals.

CORE PURPOSE

This role centres on elevating the customer experience – combining sales support, customer service, and coaching to help independent customers grow their businesses, overcome challenges, and unlock rewards and bonuses. Expect plenty of conversation, problem-solving, and strategy-building with people who are building something of their own.

KEY RESPONSIBILITIES

• Engage with new prospective customers, explain the business model clearly, and support them through onboarding
• Build strong, trusting relationships with existing customers by understanding their needs and helping them reach business and income goals
• Act as a key communication link between customers and internal teams, resolving issues and handling complaints professionally
• Respond promptly to customer queries about products, processes, promotions, rewards, PVs and bonuses
• Refer queries to Aftersales where needed and follow through to ensure successful resolution
• Provide one-on-one coaching and mentoring to help customers grow sales, hit targets, and move to the next leadership level
• Help customers navigate setbacks, develop strategies, and stay motivated to keep progressing
• Maintain accurate records of all interactions on the system and ensure information is always up to date
• Use and understand the online business system, Business Guide, incentives and challenges in detail
• Educate customers on new and existing products and respond to product-related questions confidently and professionally
• Investigate and assist with PV appeals after month-end cut-off where appropriate
• Support a positive, encouraging, high-performance culture within the customer Relations team
• Continuously update own product knowledge, business understanding, and industry trends through training

REQUIREMENTS

• National Senior Certificate (Matric) or equivalent
• 2–3 years in network marketing, entrepreneurial coaching/mentoring, customer service, sales, or business development
• Solid coaching/mentoring background, especially with entrepreneurs or sales teams
• Comfortable in a network marketing / direct sales environment
• Computer literate at intermediate level

SKILLS AND COMPETENCIES

• Strong leadership of self – disciplined, organised, and reliable with excellent time management
• Natural relationship builder with excellent communication and interpersonal skills
• Proven customer service mindset with high attention to detail, accuracy, and follow-through
• Analytical thinker who can weigh up options and make practical recommendations
• Confident, optimistic, and composed under pressure, even with upset or frustrated customers
• Strong coaching and mentoring ability – able to inspire, empower, and encourage others
• Goal-driven, persistent, and determined to help customers reach targets and milestones
• Empathetic, good listener, and genuinely interested in understanding people and their motivations
• High ethical standards, integrity, and respect for confidentiality
• Collaborative team player who involves others and contributes positively to the group