Office Operations Manager

We hold a respected market position in Southern Africa, specialising in designing, manufacturing, and distributing high performance fans for the industrial, mining, power generation, marine, and HVAC sectors.

With roots dating back to 1966, our decades of experience have earned us a strong reputation as a preferred supplier to major corporations across the region. Today, we are proudly used in industrial applications around the globe.

The company employs a diverse workforce with a strong skill set in engineering.  We are looking for an Office Operations Manager to coordinate compliance, business development, marketing, development & research and sales.

Duties:

Execute / Implement sales strategy provided by management

• Responsible for internal & external sales activities, including client engagement & relationship management to drive business growth and customer satisfaction
• Manage Customer database
• Conduct market and customer research
• Collaborate/ support business development/ Marketing and product development
• Develop, manage & maintain Sales policies, sales content & sales information repository
• Develop, motivate and train sales team to provide professional; efficient; competent; customer centric service.
• Co-ordinate sales meetings
• Drive monthly sales and annual sales budgets
• Analyse sales trends, monitor & report on sales performance metrics
• Facilitate Sales Administration (invoicing, quotes and follow ups)
• Facilitate/coordinate product marketing material  & social media articles
• Develop & assign account managers and product managers
• Sales Pricing management
• Develop digital channels & social media platform content to attract customers
• Launch products and training

• Lead and optimize sales processes, tools, and systems
• Identify and lead key projects to improve sales productivity and efficiency.
• Partner with other key role players to ensure alignment on lead flow, customer data, and revenue reporting.
• Drive adoption of best sales practices
• Oversee the marketing resource library, ensuring materials are up-to-date and easily accessible to sales
• Hold management and leaders accountable for execution

Qualifications and Experience Required:

• A tertiary qualification is considered an advantage
• Proven experience in sales or customer-facing roles
• Bilingual in English and Afrikaans
• Technical knowledge – industry experience or experience in metal or industrial 
• Experience in engineering field either HVAC / ventilation / fans or applications is advantageous

Attributes Required for position:

• A strong work ethic and high level of self-motivation
• Professional and presentable demeanor
• Excellent interpersonal and communication skills
• Energetic and enthusiastic approach to tasks
• Ability to understand and present technical products
• Methodical, organized, and structured in work practices
• Results-driven with a focus on achieving goals
• Committed to delivering outstanding customer service
• Someone who can harness the value in each employee and extract the best out of everyone
• Ensure accountability
• Proficient in computer use and common software applications
• Technical mindset
• No drama person – must be down to earth

What working for us will be like:

• You will be part of a collaborative, inclusive, and supportive team culture
• You will work alongside a diverse group of professionals
• You will enjoy continuous opportunities for personal growth and career advancement
• You will receive a competitive, market related salary and benefits package
• You will experience a flexible and balanced work environment
• Your standard working hours will 08:00 to 17:00, Monday to Thursday, and 08:00 to 15:00 on Fridays