Job Title

Scrum Master

South Africa, Western Cape
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Market Related
Area: South Africa, Western Cape
Sector: FinTech
Posted: 1 February 2024

Job Details


The ideal candidate will coordinate, coach and facilitate the company’s agile development teams and manage the process of how information is exchanged. The role will include resolving impediments and coaching team members on agile methodologies. You will work across multiple feature teams and help them focus on delivering quality solutions that meet the demands of our ambitious product roadmap. It is the responsibility of the Scrum Master to make sure the team grows into self-organizing, high performance contributors. This role requires a strong communicator, a capable leader, and a keen interest in agile frameworks. 

Location: Cape Town (Hybrid)


  • Assessing the Scrum maturity of the team and coaching the team to higher levels of maturity
  • Facilitate and monitor Sprint ceremonies
  • Facilitating getting work done without coercion, assigning, or dictating the work
  • Facilitate the communication across different delivery teams to resolve dependencies and impediments
  • Drive learnings across teams to help accelerate experimentation and maturity
  • Driving effective change by monitoring and maintaining the Impediment and Retro Action backlogs
  • Assisting with internal communication, improving transparency, and radiating information
  • Assist Product Management to prioritise and predictably deliver key roadmap initiatives by regularly reviewing the relevant metrics (Velocity, Control Charts, CFDs)
  • Maintain and evolve the Coaching Framework for relevant teams
  • Work closely with the development teams, product owners, and project team to pinpoint existing process flaws and identify an agile improvement roadmap to support consistent predictable delivery.
  • Research and iteratively implement agile tools and techniques that can benefit a team
  • Work with product owners to protect the current sprint commitments
  • Help build a productive environment where team members ‘own’ the product and enjoy working on it



  • Degree/Diploma or other relevant qualification.
  • A Scrum Master certification (CSM) is preferred.
  • Excellent interpersonal skills and ability to work with diverse personality types.
  • Ability to predict resources needed to reach objectives and manage resources in an effective and efficient manner.
  • Relationship management skills with the ability to influence.
  • Diagnostic and problem-solving skills.
  • Ability to work under own initiative.
  • Analytical & logical
  • Ability to work in a fluid agile manner
  • Excellent verbal and written communication skills
  • Ability to adapt and prioritise
  • Ability to understand technical and business requirements
  • SQL capabilities
  • Background in software development (preferred)
  • Configuration tools (i.e. JIRA; Confluence)
  • Group facilitation approaches (i.e. conflict resolution, effective teamwork, etc.)
  • Ability to understand technical issues at a high level
  • Excellent interpersonal skills and ability to work with diverse personality types.
  • Proven ability to work independently without supervision whilst driving decisions in a collaborative fashion
  • Knowledge of various well-documented patterns and techniques for filling intentional gaps left in the Scrum approach
  • Strong Communication and mentorship skills
  • Strong Leadership skills
  • Resilience
  • Strong analytical, technical, and problem-solving skills
  • Excellent organizational and time management skills